FAQ & Inquiries

♦Payment for Accommodation

Can I use a credit card?

When should I pay for accommodation?

Is there a cancellation fee?

♦Check-in & Check-out, Pick-up & Drop Off

What are the check-in and check-out times?

Can I do early check-in and late check-out?

Can I send my luggage to the Hotel?

Is there a free shuttle bus from Appi-kogen station?

♦Hotel & Facilities

Are all meals served in the room?

Can I park my car at APPI hotel?

Are there non-smoking rooms at APPI hotels?

Can I stay with my pet in the room?

Can I book my favorite room type?

♦Payment for Accommodation

Can I use a credit card?

YES.

The following credit cards are accepted.
VISA / JCB / DC / UC / NICOS / Diners / AEON / Orico / GE / Toyota Financial Services / AMEX / NISSENREN / JACCS / Central Finance

When should I pay for accommodation?

Please pay for it at reception when you check in. *If you incur room charges during your stay, we will ask you to pay for it when you check out.

Is there a cancellation fee?

YES.
Please check the following information.
♦Cancellation Fees
No Show 100% / Check-in Day 80% / 1 Day Prior to Check-in 50% / 7 Days Prior to Check-in 20%
For more information, please check our How to Change or Cancel page.

♦Check-in & Check-out, Pick-up & Drop Off

What are the check-in and check-out times?

Hotel APPI Grand Main Building & Tower: Check-in 3pm / Check-out 11am
APPI Grand Villa1・2・3: Check-in 3pm / Check-out 10am
APPI Grand Annex: Check-in 3pm / Check-out 10am

Can I do early check-in and late check-out?

YES.

•You can check-in early (for a fee), as long as the room is ready. Please refer to the Additional Information page. Payment should be made at reception.
5,775yen (tax inc.) per room
When you visit APPI hotel, you can also ask for this with the fee below.
2,310yen (tax inc.) per room after 11am
•Late Check-out is available as well, as long as your room is not required for another booking.
Until 1pm 3,465 yen
Until 2pm 4,620yen
Until 3pm 5,775yen
Until 5pm 11,550yen
*After 5pm, it will charged at the price of 1 night's accommodation.

Can I send my luggage to the Hotel?

YES.

We will keep your luggage at the luggage reception desk. Please bring the voucher to the desk when you receive it. When sending your luggage, please include the following information to ensure a smooth pick-up.
1. Hotel name of where you will stay
2. Length of stay and check-in date
3. Your full name
*For hotel guests who will stay at Villa 1 or 2 and do not yet know which hotel they will stay, please send your luggage to Villa 2. The decision will be made 4 days prior to your arrival.
【Hotel Address】
•Hotel APPI Grand Main Building & Tower
Appi-kogen, Hachimantai City, Iwate 028-7596, JAPAN
•APPI Grand Annex or Villa1・2・3
Appi-kogen, Hachimantai City, Iwate 028-7305, JAPAN

Is there a free shuttle bus from Appi-kogen station?

YES. A free shuttle bus is available from Appi-kogen station during the winter season. For the other seasons, please email to our English Service Centre.

♦Hotel & Facilities

Are all meals served in the room?

NO.

Meals are served at the restaurants.
*Reservations are required for dinner, except at some buffet restaurants. Please inform reception which restaurant you would like and how many people for the reservation.

Can I park my car at APPI hotel?

YES.
There is a parking area at each hotel…no worries.

Are there non-smoking rooms in APPI hotels?

Unfortunately, we still don't have non-smoking rooms.
Please contact our English Service Centre, and we will prepare a room for you, deodorized completely.

Can I stay with my pet in the room?

NO.
But, you can keep your pets at the pet room in APPI Grand Annex. (for a fee) Please contact our English Service Centre to make a reservation. Please check the details below.
【Details】
Requirement: A valid certificate of vaccination against rabies, infectious illnesses and filarial disease is required.
Where: APPI Grand Annex2 B1F
Time: 3pm (Check-in) to 10am (Check-out)
Cages & Size: 2 Large / H90cm x W84cm x D100cm
10 Medium / H69cm x W63cm x D90cm
Price: Large size 4,200yen (tax inc.) per night
Medium size 3,150yen (tax inc.) per night

Can I book my preferred type of room?

Sorry, this is not possible when using online reservation.

Please contact our English Service Centre if you would like to book your preferred type of room.